Contact
Frequently Asked Questions
Frequently Asked Questions about Ordering, Shipping, and Returns at Pachamama Aromas.
We use only natural ingredients in our candles and soaps, such as coconut oil, essential oils, and beeswax. Our products are free from harmful chemicals and synthetic fragrances, ensuring a natural and healthy experience.
Our candles have a burn time of approximately 40-50 hours, depending on the size and type of candle. We use high-quality ingredients to ensure a long-lasting and consistent burn, so you can enjoy your candle for longer.
We offer free shipping on all orders over $50 within the US. For orders under $50, shipping costs are calculated based on the weight and destination of the package. We ship via USPS and UPS, and most orders are delivered within 3-5 business days.
If you are not satisfied with your purchase, we offer a 30-day return policy. Items must be returned in their original condition and packaging, and customers are responsible for return shipping costs. Please refer to our Return Policy page for detailed instructions.
You can reach our customer service team by email or phone during business hours, Monday-Friday. Our contact information is listed on our Contact Us page. We are committed to providing excellent customer service and will do our best to assist you with any questions or concerns.